Knowledge Management Internet Resources


KM Portal Sites
Other Great KM Sites - Most of these are portals and on-line periodicals covering exclusively KM or information technology with an emphasis on strategic business uses for knowledge. Also included in this section are sites where full seminars in KM can be purchased.
University Sites - This section provides recommended academic research institutions for KM since in essence, knowledge always has been the core of a college or university's existence.
International Sites - array of KM sites addressing international KM subjects and topics.
Tools - provides a way to look at base software products from companies such as Adobe, Lotus, Lucent, Microsoft, Novell, and SAP. These would provide base examples of KM software that can be further developed into a robust KM system.
Technical Papers - links to a variety of KM technical papers. These provide insight into the coding and system architecture of KM systems and how they evolved from computer science fields such as artificial intelligence and data warehousing.
For a Fee Sites

KM Portal Sites

@Brint.com - http://www.brint.com/km/ or http://www.brint.com/OrgLrng.htm Like drinking from a firehose. Lots of info on KM - articles, jobs, books, events, on-line forum. This site is a good place to start for a quick, up to date survey of what's going on in KM.

CIO.Com - http://www.cio.com/forums/knowledge CIO magazine - online resources for Information Executives

KMTool - http://www.kmtool.net/ A resource for planning KM projects with an emphasis on including just in time professional reference material to stimulate ideas and learning. Also has job listings in the KM field and lots of links grouped by industry, topic, or organization type. This searchable database appears to be kept up to date - weekly updates are claimed.

KMWorld - http://www.kmworld.com/ KMWorld is the only IT business-to-business publication dedicated exclusively to linking buyers and sellers of KM technologies, systems and products together. Both the web site and print magazine are very good with a focus more on the nuts and bolts of implementing KM rather than theory. Great reviews of web sites sorted either by topic or rating.

Knowledge Management Consortium International - http://www.kmci.org/ The KMCI is a member-run, non-profit organization founded in 1997 devoted to developing a balanced view of knowledge management in the context of a learning organization. The KMCI offers education and training (Certificate and Professional Development Programs) in KM, has local chapters and annual conferences, and has different resources available on their site depending on whether you are a browser, or a member, possibly involved in distance learning with KMCI in their Certificate Program. KMCI fosters collaboration amongst KM practitioners. Even for non-members, the site has much up to date information on KM through links to its prolific members.

Knowledge Management News - http://www.kmnews.com/ Knowledge Management News is a free weekly eZine focused on Knowledge Management, Creativity and Innovation run by Hoyt Consulting http://www.hoytconsulting.com/ a San Francisco Bay area KM consulting firm. Every week there is a new newsletter posted with recent articles, events, job postings, and tools available. An all around great, up to date resource.

The Knowledge Management Resource Center - http://www.kmresource.com/ Be sure and visit the Explorer. The Explorer has 15 different topic areas with a dozen or more links in each department to books, periodicals, case studies, companies involved in KM, etc...

Knowledge On-Line - http://www.knowledge.org.uk/default.htm You can register for upcoming conferences or buy notes/tapes from past knowledge management conferences at this site. They've also got a pretty good links page that appears to be kept up to date and an on-line community of practice (registration required - no fee).




 

 
Other Great KM Sites
(more than KM but lots of good KM info)

American Productivity and Quality Center - http://www.apqc.org/ Have you ever noticed how Quality and KM are pretty closely linked? APQC sure has. This is a good general site with lots of info on many quality and business process related topics, has a portion of the site (under best practices) dedicated to KM.

Buckman Laboratories - http://www.knowledge-nurture.com One of the pioneers in KM, Buckman Labs has a great portal site where you can visit the library (search the library by title, subject, author, or medium), see what Buckman has done with KM, look at references recommended for those just starting KM, etc.

David Skyrme Associates KM Resources - www.skyrme.com/kmres.htm

Ernst & Young's Knowledge - http://www.ey.com/global/gcr.nsf/US/Welcome~Knowledge_Centers_Ernst_&_Young_LLP

Federation for Enterprise Knowledge Development (FEND) - www.fend.es

Foundation Knowledge - http://www.foundationknowledge.com Department of Defense Knowledge Management portal intended to furnich facilities professionals in the Government with a learning and collaboration site.

The KM Associates - www.knowledge-at-work.com/

Knowledge Connections - http://www.skyrme.com Aimed at giving you insights into the emerging global networked economy, where intangible assets, such as information and knowledge, will determine future competitiveness. This is site for David Skyrme Associates (a consulting firm) but there's some good basic KM resource info here and links to more.

Knowledge, Inc. - www.knowledgeinc.com

Knowledge Management - www.vernaallee.com

KM Review Magazine - www.km-review.com

KM Magazine - www.kmmag.com

KM Metazine - www.ktic.com

KM Resource Center - www.kmresource.com/exp_university.htm

KM Resource Library - www.knowledgebusiness.com/top.html

The KM Forum - www.km-forum.org/

Knowledge Mapping - www.clr.utoronto.ca:1080/KMAP/km.html

Knowledge Online, UK Site - www.knowledge.org.uk/home.asp

Quantum Era Enterprises - http://www.webcom.com/quantera/welcome.html Quantum Era Enterprises publishes Knowledge Inc., a monthly executive newsletter that covers trends in knowledge and intellectual capital management. They also have a free KM site with events, links, articles, case studies, interviews, etc...

Thomas A. Stewart's Web Site - members.aol.com/thosstew/about.html

World Bank's Report on KMTM - www.worldbank.org/html/fpd/technet/wdr98/world.htm

World Bank's World Development Report 1998/99: Knowledge for Development - www.worldbank.org/wdr/wdr98/index.htm




University Sites

Primary University Sources: The following is a list of general purpose sites for Knowledge Management. They provide some solid general information and resources for a wide range of Knowledge Management issues.

ICASIT's Knowledge Management Central:
http://www.icasit.org/km "Collaboratory" designed to facilitate searching through the ever-growing KM literature in a more focused way. Includes links to KM resources, articles, case studies, companies and events.

Center for the Management of Information: http://www.cmi.arizona.edu/research/kno_mgmt/ Investigates the various issues related to collection, storing, and retrieving knowledge. Also talks about process improvements, virtual organizations, and KM in general. Lists current projects of the Center.

Conference on Information and Knowledge Management: http://www.cs.umbc.edu/conferences/cikm Provides an international forum for presentation and discussion of research on information and knowledge management, as well as recent advances on data and knowledge bases.

Knowledge Management: http://www.aiai.ed.ac.uk/~alm/kamlnks.html Enterprise are realizing how important it is to "know what they know" and be able to make maximum use of the knowledge. Artificial Intelligence Applications Institute (AIAI)

Knowledge Management: http://www.uts.edu.au/fac/hss/Departments/DIS/km Department of Information Studies, University of Technology, Sydney, Australia.

Knowledge Management and KM Systems: http://www.mbs.umd.edu/is/malavi/icis-97-KMS/ A tutorial by Maryam Alvi, a Presentation in ICIS ‘97

Knowledge Technology Centre: http://www.psychology.nottingham.ac.uk/research/ktc/ University of Nottingham Tech. Centre page. Information about methods and tools for knowledge management. Links to publications and other sites.

Knowledge World: http://www.ec2.edu/kworld/knowledge An on line knowledge management site with information on theories of KM, KM processes, etc.

The University of Warwick, Business Process Resource Centre: http://bprc.warwick.ac.uk/ Link to University of Warwicks Business Process Resource Centre. Includes information on KM, Complexity, and Cross-theme activities.

Department of Social Engineering, Tokyo Institute of Technology, Japan: http://www.soc.titech.ac.jp/info-sys/km/kmgmt.html Defines KM, links to articles and excerpts from books.

European Institute of Business Administration (INSEAD), Center for Advanced Learning Technologies: http://www.insead.fr/CALT/Encyclopedia/ComputerSciences/Groupware/Workflow/

The KM Lab at the University of Toronto, Canada: http://www.cs.toronto.edu/km

University of Karlsruhe, Institute for Applied Computer Science and Formal Description Methods: http://www.aifb.uni-karlsruhe.de/ . Check out the knowledge management section - don't despair, most of the pages have both English and German versions.

Secondary University Sources: The following sites are "secondary" to the previous section in that they contain information about a sub-category of Knowledge Management. Do not look here for general information, but the site can be useful in finding information in a specific area.

Concept Mapping -

http://trochim.human.cornell.edu/kb/conmap.htm Concept mapping is a general method that can be used to help any individual or group to describe their ideas about some topic in a pictorial form. …

Designing a User Interface - http://www.cpsc.ucalgary.ca/~robertof/courses/609.05 Roberto A. Flores-Mendez. Concept mapping users can be found on a wide range of areas and with different levels of expertise. …

Information Retrieval - http://www.dcs.gla.ac.uk/Keith/Preface.html Online book by C. J. Rijsbergen, University of Glasgow.

UCI Knowledge Discovery in Databases Archive - http://kdd.ics.uci.edu An online repository of large data sets which encompasses a wide variety of data types analysis tasks, and application areas. The primary role of this repository is to serve as a benchmark test bed to enable researchers in knowledge discovery and data mining to scale existing and future data analysis algorithms.

Knowledge Interchange Format - http://logic.stanford.edu/kif/kif.html Knowledge Interchange Format (KIF), a DARPA project based format for exchanging pieces of knowledge bases.

Knowledge Systems Lab at Stanford - http://www.ksl.stanford.edu/ The Knowledge Systems Lab (KSL) conducts research in the core Artificial Intelligence areas of knowledge representation and reasoning, within the Department of Computer Science at Stanford University. This is also home to the ARPA sponsored "Knowledge Sharing Effort" which is a consortium to develop conventions facilitating sharing and reuse of knowledge bases and knowledge based systems. The knowledge area is highly technical programming and artificial intelligence.

University of Amsterdam Department of Social Science Informatics - http://www.swi.psy.uva.nl/projects/NewKACTUS/description/description.html - KACTUS stands for modeling Knowledge About Complex Technical systems for multiple USe. Older site that hasn't been updated in a few years.



International Sites

"Building a Learning Society in El Salvador" - http://www.vita.org/technet/esls/eslsarch TechNet Discussion, Feb-March 1999.

ENTERWeb - http://www.enterweb.org/know.htm This website dedicated to enterprise development has recently developed a section on "The Knowledge Economy" with links to a variety of resources related to national and global elements of the knowledge society.

GK-AIMS (Global Knowledge Activity Information Management System) - http://www.bellanet.org/gkaims or http://gkaims.globalknowledge.org GK-AIMS is a set of online tools which facilitates information sharing on "who is doing what" and allows for greater collaboration among project planners. As a result it acts as a central information resource for all those interested in building the information, communications and knowledge resources of developing countries. It includes organizational profiles, a projects database, a document repository and an event calendar.

GKII (Global Knowledge Innovation Infrastructure) - http://www.gkii.org [Not to be confused with GKII, the second Global Knowledge Conference which took place in Malaysia, March 2000] GKII is an initiative of Entovation International and the Banff Center for Management. The initiative includes training and research components meant to "explore, create and develop ideas and possibilities, through an interactive collaborative programme with researchers, theorists, practitioners and founding sponsors."

Global Development Network - http://www.gdnet.org The Global Development Network (GDN) aims to enhance the quality and availability of policy-oriented research and strengthen the institutions which undertake this work. The GDN offers tools, services and networking opportunities to help these institutions and their members join together to fight poverty. An electronic discussion (ongoing in April 2000) has sought broad feedback and inputs to develop a web strategy. The main idea is to develop a strategy to use the web most effectively for collaboration, research and dissemination of research findings for development purposes. For more information about this discussion, see http://www.worldbank.org/devforum/forum_gdnwebstrat.html.

Global Knowledge Partnership (GKP) - http://www.globalknowledge.org The GKP has the following goals: 1) acquire knowledge, information and technology that can improve peoples' lives; 2) obtain the tools of knowledge; 3) learn to use modern technologies. It is a partnership of public, private and not-for-profit organizations that share the same mission. Partner organizations are committed to sharing information, experiences and resources to promote broad access to, and effective use of, knowledge and information as tools of sustainable, equitable development. The GKP emerged from the Global Knowledge 97 Conference, "Knowledge for Development in the Information Age." The work of the GKP is currently coordinated by a small secretariat located within the World Bank Institute (WBI).

Horizon Solutions - http://www.solutions-site.org/about.htm This site provides access to peer-reviewed answers to problems in environment, health, population and development. It is a collaborative effort with UNDP, UNEP, UNFPA, UNICEF, Harvard University, Yale University, and IDRC.

IFAD's Evaluation Knowledge System - http://www.ifad.org/ifadeval/public_html/eksyst/toc/index.html This is a database of lessons learned based on IFAD's (International Fund for Agricultural Development) monitoring and evaluation activities related to projects and programs dealing with rural poverty in developing countries. This database is a take-off from the organization's evaluation department, in contrast to the World Bank's KM approach that is quite separate from the OE (Operations Evaluation) department at the Bank. For many development organizations, the evaluations department is a logical place for KM activities to start from.

IICD Stories - http://www.iicd.org/stories The ICT Stories Project is a partnership between the International Institute for Communication and Development (IICD) in The Hague and the World Bank's InfoDev program. The objective of the initiative is to capture the learning process that accompanies the introduction and implementation of ICTs for development. The stories describe good practices and lessons learned from contributors' experience.

Indigenous Knowledge Network - http://www.nuffic.nl/ik-pages/ik-network.html The IK-network aims at the sharing of information among various stakeholders in development and to contribute to the challenge of knowledge for development, which is to combine indigenous (local) knowledge with similar experiences from around the world, and with elements from the world of science and technology.
See also: Indigenous Knowledge and Development Monitor (IKDM) http://www.nuffic.nl/ciran/ikdm.

Information Technologies, Access to Solutions for Sustainable Human Development - http://www.knowledgebroker.org/knowledgebroker/ A collaborative website to access a number of knowledge sharing initiatives, including INFO21, SDNP and Horizon Solutions.

International Development Markup Language (IDML) - http://www.idmlinitiative.org The goal of this initiative is to create an Internet protocol and an associated set of information sharing standards that will expand the depth and breadth of information sharing among all development actors. In doing so, the initiative hopes to facilitate transparency, learning and coordination of action in service of sustainable and equitable development.

KnowNet Weaver - http://www.sdnp.undp.org/mirrors/as/india/resources/internetinfo/webkit.html This is a Tool Kit developed by SDNP (Sustainable Development Network Programme) India. It enables you to create your own interactive website free of cost, using freeware and shareware available on the Internet. The aim is to facilitate knowledge networking among local organizations and communities in developing countries by allowing them access to the Internet and space on the Web.

Learning for Development in the Information Age (LDIA) - http://www.bellanet.org/partners/ldia/index.htm LDIA is a Bellanet program that explores the process by which organizations learn from their experience with information and communication technologies. LDIA is also trying to capture and disseminate lessons learned and best practices with regards to the use of ICTs. The site leads to a database of lessons learned called LID (Learning about ICTs for Development).

"Learning Nations" How Developing Nations Acquire and Diffuse Knowledge - http://www.vita.org/technet/knowarch Technet discussion, May-June 1996.

MOST Clearing House Best Practices - http://www.unesco.org/most/bphome.htm The MOST program (Management of Social Transformation) of UNESCO created this Best Practice Database about a variety of projects, policies and strategies related to the eradication of poverty and the reduction of social exclusion.

OneWorld Online - http://www.oneworld.org OneWorld Online is a "supersite" through which hundreds of development organizations' web sites can be accessed. Within the site, there are a number of "think tanks". One of these think tanks is dedicated to "knowledge" and provides access to a number of resources dealing with the role of knowledge in development and knowledge sharing tools.

Panos Institute and World Bank Institute (WBI) - "Knowledge and Information for Development" - http://www.worldbank.org/devforum Electronic Discussion Forum In May 1999, the World Bank Institute and Panos Institute facilitated an electronic discussion based on the World Bank's World Development Report on "Knowledge for Development" and the Panos Institute's response (critique) in a series of papers on Information, Knowledge and Development.

USAID's Development Experience System - http://www.info.usaid.gov/pubs/dexs.html This web site provides access to USAID's institutional memory in the form of a document database. It contains thousands of USAID documents, most of which are related to specific projects in all the areas of development assistance in which USAID is involved.



Tools

The following are links to other sites which have good, up to date, link lists for Knowledge Management tools.

Knowledge Management News - http://www.kmnews.com/Products1.htm This is a link to the products or tools listed at Knowledge Management News’ site.

Knowledge Management Consortium - http://www.eknowledgecenter.com/ List of product and service providers for knowledge management.

Primary Sources: The following is a list of general sites with Knowledge Management software and tools. They provide some solid general information and resources for a wide range of Knowledge Management issues.

Adobe - http://www.adobe.com/homepage.html Adobe has the tools needed to communicate effectively via print, Web, or dynamic media.

Autonomy - http://www.autonomy.com Software that allows for extraction of meaning from text.

Community Intelligence Labs - http://www.co-i-l.com/ develops customized KM and GroupWare tools.

Conferencing Software - http://thinkofit.com/webconf/ Conferencing software for the web-site that contains links to numerous web conferences organizations.

Domain Knowledge Inc. - http://www.domainknowledgeinc.com Enables users from all levels of an organization to perform detailed process documentation and KM.

Factpoint Inc. - http://www.factpoint.com/ Document management software.

Higher Level Systems - http://www.hls.co.uk/ A software development company specializing in strategic knowledge management.

Hyperknowledge - http://www.hyperknowledge.com/index.htm Hyperknowledge is a software site that is about the discovery and structure of knowledge management.

Insight Technologies - http://www.insighttechnologies.com/index.htm Insight’s knowledge management solutions are web-based products that revolutionize how businesses access, manage, and use their information assets.

Kaieteur Institute for Knowledge Management - http://www.kikm.org/ A think tank site that involves knowledge management, competitive intelligence research and consulting, which includes research into knowledge software.

KM Tool - http://www.kmtool.net/ This is a resource for planning knowledge management projects.

Knowledge Management Solutions International - http://www.kmsi.com.au Software that helps clients through discovering and learning of intangible assets.

Lotus - http://www.lotus.com/home.nsf/welcome/km Lotus provides a knowledge management system that speaks your language.

Lucent Technology - http://www.lucent.com/pss/prodover/ Its Mosaix product line provides advanced knowledge management solutions.

Microsoft’s Digital Nervous System - http://www.microsoft.com/DigitalNervousSystem/km/default.htm Microsoft digital technology can help businesses build successful knowledge management solutions by breaking down barriers to knowledge sharing.

Novell - http://www.novell.com/ Novell allows consumers to take control of their personal information on the Net.

Orbital Software - http://www.knowledge.org.uk/resources/default.htm Orbital is a leading provider of web-based expert community software and services.

Phios - http://www.phios.com Phios software harnesses and processes knowledge.

Primus - http://www.primus.com/Products/products.html Primus is a leading provider of problem resolution and knowledge management software and client services that give customer support organizations the power to capture, share and manage knowledge worldwide.

SAP KM Information Center - http://www.sap.com/solutions/bi/km/index.htm

Servicesoft - http://www.servicesoft.com/products/knowledgebuilder.html Servicesoft Knowledge Builder is the authoring environment that simplifies the creation of knowledge bases.

Strategy Software - http://www.strategy-software.com/ Strategy Software’s mission is to help our customers sharpen their competitive edge on both strategic and tactical levels.

Support.com - http://support.com Software that provides infrastructure for knowledge management efforts.

Ventana - http://www2.ventana.com/index.html Ventana’s product, Standard Tool supports business needs such as strategic planning, activity based costing, business-process reengineering, innovative problem solving, product definition, and knowledge management.

web2one - http://www.web2one.com/pns.asp provides next generation Message Management and FAQ Management solutions that revolutionize the way marketing, sales, and service organizations manage their content and communicate with their prospects and customers.




Technical Papers

The following are some technical notes - these sites and links to papers get into some of the technical details of dealing with knowledge management tools

http://www.ksl.stanford.edu/knowledge-sharing/index.html This is home to the ARPA sponsored "Knowledge Sharing Effort" which is a consortium to develop conventions facilitating sharing and reuse of knowledge bases and knowledge based systems. The goal of the effort is to define, develop, and test infrastructure and supporting technology to enable participants to build much bigger and more broadly functional systems than could be achieved working alone. The knowledge area is highly technical programming and artificial intelligence.

http://www.aifb.uni-karlsruhe.de/WBS/xps99WM/papers/liao/ A Competence Knowledge Base System as Part of the Organizational Memory. Excellent short paper describing the heuristics and ontology of knowledge management system design.

http://www.km.org/AKMS/AKMSstrawbak.html This is a recent working paper strawman for Artificial Knowledge Management Systems. It is authored by Joseph Firestone, Ph.D. and is being circulated for purposes of collaboration within the Knowledge Management Consortium Artificial Knowledge Management Systems Committee (AKMSC). A key aspect in defining the AKMS is that both its components and interactions must be designed. The idea of being fully designed vs. being partly designed, or not-designed is essential in distinguishing the artificial from the natural.

http://www.csi.uottawa.ca/~doug/IKARUS_Stanford.htm A short paper by Doug Skuce of the University of Ottawa on transferring knowledge from unstructured natural language into knowledge and document base. The attempt is to condense useful knowledge from the vast amount of printed documents by converting written language into a codified structure that integrates the functionality of a Web browser, a word processor, a knowledge base, a database system storing text fragments, and a search engine.

http://ktic.com/topic6/13_TERM5.HTM Glossary of knowledge management technical terms by Philip Murray, editor-in-chief of KM Briefs and KM Metazine. This is also the 5th part of a Knowledge Management primer.

http://dkms.com/DKMSWhite.html Distributed Knowledge Management Systems (DKMS): The Next Wave in DSS. Another excellent paper by Joseph Firestone Ph.D. on how Data Warehouses can be brought to the next level of true Knowledge Management Systems.



For a Fee

Access Systems - http://www.accesskm.com/ Lots of links - articles, books, products, companies using KM. Access Systems also has a KM seminar series that you can buy ($800-$1000) with presentations from all the biggies in the KM field - they also offer consulting services. If you believe the date at the bottom of the pages this site hasn't been updated for a few months.

Teleos - http://www.knowledgebusiness.com/ This site serves as the gateway to The KNOW Network - a group of leading knowledge organizations dedicated to the identification and exchange of best practice knowledge processes. For about $1500, you and your organization can use Teleos' resources. Some free links and book reviews but not much else unless you're willing to pony up the money.